SupportCandy Reports
SupportCandy Reports is a WordPress plugin that enhances the SupportCandy helpdesk system by providing detailed reports and analytics for better insights into customer support performance. It allows users to track key metrics and trends, helping to improve efficiency and customer satisfaction. With features like ticket status analysis, response time tracking, and ticket volume reports, SupportCandy Reports is a valuable tool for managing and optimizing customer support operations.
Key Features
- Detailed ticket status analysis
- Response time tracking
- Ticket volume reports
- Trend analysis for support performance
- Customer satisfaction metrics
- Agent performance monitoring
- Customizable date range filters
- Interactive charts and graphs
- Export data to CSV
- Compatible with SupportCandy helpdesk system