SupportCandy Workflows
SupportCandy Workflows is a WordPress plugin that enhances the functionality of the SupportCandy helpdesk plugin by allowing users to create custom ticket workflows. This tool enables businesses to streamline their customer support processes and improve efficiency by automating ticket routing and status updates based on predefined rules. With SupportCandy Workflows, users can easily set up rules to assign tickets to specific agents, change ticket statuses, send notifications, and more, all within the WordPress dashboard.
Key Features
- Custom ticket workflows
- Automated ticket routing
- Status updates based on rules
- Rule-based agent assignments
- Notification system
- Integration with SupportCandy helpdesk plugin
- Easily configurable settings
- Streamlined customer support processes
- Improved efficiency
- WordPress dashboard integration