SupportCandy Timer
WordPress Simple is a lightweight and user-friendly plugin for managing customer support tickets directly from your WordPress site. It offers a streamlined interface for both customers and agents to submit, track, and respond to support requests efficiently. With the SupportCandy Timer extension, you can easily manage response times and track ticket resolution durations to ensure timely and effective customer support.
Key Features
- User-friendly ticket submission process
- Efficient ticket tracking system
- Seamless communication between customers and agents
- Easy ticket assignment to specific agents
- Customizable ticket statuses
- Built-in timer for tracking response and resolution times
- Email notifications for updates and replies
- Option to set priority levels for tickets
- Knowledge base integration for self-help resources
- Seamless integration with WordPress sites