SupportCandy Service Level Agreements (SLA)
SupportCandy is a WordPress plugin that allows businesses to manage customer support efficiently by implementing Service Level Agreements (SLAs). With this plugin, you can set response and resolution timeframes for different ticket priorities, ensuring timely customer support. It provides a user-friendly interface for both customers and support agents, allowing seamless communication and ticket tracking. In addition, SupportCandy offers customization options to match your brand's look and feel, and it comes with various automation features to streamline support processes.
Key Features
- SLA management
- Ticket priority settings
- User-friendly interface
- Customizable design
- Automated processes
- Seamless communication
- Ticket tracking
- Timeframe enforcement
- Support agent tools
- Branding options