SupportCandy – Productivity Suite
SupportCandy is a WordPress plugin that serves as a customer support and helpdesk solution. It offers a range of features to help businesses manage customer inquiries efficiently, such as ticketing systems, email notifications, and knowledge base integration. Users can create multiple support agents, customize ticket forms, and track performance metrics. With SupportCandy, businesses can streamline their customer support processes and improve overall productivity.
Key Features
- Ticket management system
- Email notifications for new tickets
- Knowledge base integration
- Customizable ticket forms
- Multiple support agents
- Performance tracking metrics
- File attachments for tickets
- User-friendly interface
- Automatic ticket assignment
- Email piping for creating tickets directly from emails