SupportCandy Assign Agent Rules
SupportCandy Assign Agent Rules is a WordPress plugin that enhances the functionality of the SupportCandy helpdesk system by allowing admins to create rules for automatically assigning tickets to specific agents based on various criteria like ticket type, status, or category. This feature helps streamline the ticket assignment process, ensuring that customer queries are directed to the most suitable agents for a quicker resolution.
Key Features
- Automate ticket assignment based on rules
- Customize rules for different ticket criteria
- Efficiently manage ticket distribution
- Improve response times
- Enhance customer support workflow
- Reduce manual ticket assignment efforts
- Ensure tickets reach the right agents
- Increase agent productivity
- Optimize helpdesk operations
- Seamless integration with SupportCandy