SupportCandy Agentgroups (Teams)
SupportCandy Agentgroups (Teams) is a WordPress plugin that enhances the SupportCandy helpdesk system by allowing users to create agent groups or teams to efficiently manage customer support inquiries. With this plugin, support agents can be organized into different groups based on their expertise or responsibilities, streamlining the support process and ensuring inquiries are directed to the right team.
Key Features
- Create multiple agent groups
- Assign agents to specific groups
- Efficiently manage support tickets
- Streamline communication within teams
- Improve response times
- Enhance customer satisfaction
- Customize group settings
- Easily switch between different groups
- Increase team collaboration
- Optimize support workflow